A1: For most machines, our MOQ is 1 unit for testing. For bulk orders, we can offer better factory wholesale prices.
A2: Yes, our machines are certified with CE, UL, FCC, and RoHS, meeting the safety and quality standards required in Europe, North America, and other markets.
A3: Absolutely. We support custom logos, cabinet colors, game designs, and payment systems (coin, bill acceptor, Nayax, QR, NFC). We also provide theme customization for FEC projects.
A4: Standard models are usually ready in 7–15 working days. For OEM/ODM customized projects, production takes 20–30 days depending on order size. We support sea, air, and express shipping worldwide.
A5: All machines come with a 1-year warranty and lifetime technical support. We provide spare parts and remote video guidance for quick problem-solving.
A6: We accept T/T bank transfer, L/C, PayPal, and Western Union.
For bulk orders, we usually require a 30%–50% deposit to start production, and the balance payment before shipment.
A7: Yes, we welcome factory visits in Guangzhou, China. If travel is not possible, we can arrange a virtual factory tour via video call.
A8: Yes, we offer one-stop logistics support, including CIF, DDP shipping terms, and customs clearance guidance to ensure smooth delivery.
